ID-CALL

ID-CALL is a GDPR-compliant customer contact framework launched in 2020 by Bloqzone that enables secure identity verification during customer service interactions. The system integrates with multiple identity verification frameworks including Sovrin, IRMA, DIGID, and IDIN to verify caller identities before or during communication sessions. Key technical features include:

• Integration with W3C Verifiable Credentials
• Support for multiple communication channels:
  • Voice calls
  • Video calls
  • Chat sessions
  • Social media interactions
• Privacy-preserving architecture that:
  • Deletes personal data after conversations
  • Prevents third-party data storage
  • Implements DIDComm messaging

The project emerged from collaboration between TNO, Dutch insurance companies, and banks through the Techruption initiative. In 2021, ID-CALL received a €155,000 grant from the eSSIF-Lab for its SSIComms project, which expanded the platform's capabilities through integration with SIP protocols and self-sovereign identity features. Bloqzone serves as a Sovrin Foundation Steward, operating nodes that maintain the Sovrin Network distributed ledger infrastructure.

Notable implementations include integrations with:

• Tax authorities for SME owner communications
• Municipal government citizen services
• Healthcare customer service centers